AV Support Services Technician

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

The AV Support Services Technician will be responsible for providing day-to-day support, troubleshooting, maintenance coordination, user assistance, and incident resolution for in-scope AV technologies to ensure a reliable and seamless meeting room and event experience.

The tech will also provide onsite support for production and collaboration technologies and be responsible for diagnosing, troubleshooting, and resolving issues across the supported AV environment.

This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.

Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

The job responsibilities of the Audio-Visual Support Services Technician include the following:

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
• Interface with client executive and "C" level personnel in a highly professional manner.
• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
• Participate, as needed, in Client escalations/analysis requests.
• Respond to incidents and service requests.
• Configure, troubleshoot, and restore AV services.
• Support Microsoft Teams Room operations.
• Perform equipment health checks and room readiness inspections.
• Coordinate with IT, Facilities, and AV vendors as required.
• Escalate issues requiring OEM/vendor support.
• Maintain incident and resolution documentation.
• Support executive meetings, client meetings, training sessions, and special events as required.
• Assist with content management and support for immersive display environments and digital signage.
• Validate functionality following repairs, network changes, or system updates.

Provide end-to-end operational support during live events, including real-time switching of audio/visual feeds, slide and presentation management, video playback, digital signage updates, and troubleshooting display outputs across all event screens.

• Devices being moved or disconnected
• Cables unplugged or improperly connected
• Incorrect display input selections
• User configuration changes
• Room system misconfigurations
• Meeting room setup issues