LMS Support Specialist
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-09-22
Listing for:
Horizontal Talent
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Join a dynamic support team helping users get the most out of a learning management system through responsive, detail-focused service. This role is ideal for someone who enjoys troubleshooting access issues, resolving ticket requests, and keeping systems running smoothly behind the scenes.
Responsibilities- Respond to LMS support tickets related to password resets, access requests, and role or permission updates
- Update manager and administrator access as needed following established procedures
- Diagnose common user issues and apply documented troubleshooting steps
- Escalate more complex or system-level problems to the appropriate support team
- Maintain accurate records of ticket activity, resolutions, and access changes
- Follow security, access control, and data handling guidelines carefully
- Communicate clearly with users about status updates, resolutions, and next steps
- Assist with basic reporting and audit support when requested
- Experience working in a ticketing, service desk, or helpdesk environment
- Strong attention to detail, especially when handling access and permissions
- Clear written communication skills for professional user support
- Ability to follow standard workflows and documented processes
- Comfort learning new systems quickly and working with technical tools
- Basic Excel skills, including filtering and formatting
- General technical aptitude and problem-solving ability
- Previous experience with user provisioning or access management
- Exposure to learning management systems or similar enterprise platforms
- Familiarity with basic reporting or audit support tasks
- Ability to work independently while knowing when to escalated issues
- Customer-focused mindset with a commitment to helpful, timely support
Horizontal is committed to building a diverse, equitable, and inclusive workplace where every person is valued and respected. We welcome applicants from all backgrounds and experiences and encourage candidates who are excited to contribute to a collaborative, inclusive environment to apply.
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