PACS Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Radiology IT Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

US remote.

We are seeking an experienced Radiology IT Support Engineer (L2/L3) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments.

The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

• Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
• Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
• Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.
• Radiology Workflow & Integration Support
• Support integration of radiology modalities
• Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
• Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
• Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.
• Advanced Visualization & Post-Processing Support
• Support advanced visualization platforms and diagnostic imaging applications.
• Assist radiologists and clinicians with workflow optimization and application usability issues.
• Viewer & DICOM Utility Management
• Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
• Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
• Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.
• Application & System Support
• Provide L2/L3 support for radiology applications
• Coordinate with vendors and infrastructure teams for issue resolution
• Performance Monitoring & Troubleshooting
• Diagnose and resolve:
• Modality connectivity issues
• DICOM communication failures
• HL7 interface errors
• Exam routing issues
• Image transmission delays
• Radiologist workstation performance issues
• Application and database-related problems
• Perform root cause analysis (RCA) and implement preventive measures.

• 5 + years Core Imaging Technologies
• PACS Administration
• DICOM Protocols
• HL7 Integration
• RIS/PACS Workflow Management
• VNA Administration
• Modality Worklist Management
• Image Lifecycle Management
• 5+years Radiology Applications
• Life Image LILA
• MEDRAD
• QPath
• Enterprise PACS Solutions
• Advanced Visualization Platforms
• AI Imaging Analysis Tools
• 5+ years Imaging Modalities
• CT
• MRI
• Ultrasound
• Nuclear Medicine
• Digital Radiography
• Mammography
• 5+ years Interface & Integration Technologies
• DICOM
• HL7 (ADT, ORM, ORU)
• TCP/IP Networking
• VPN and Secure Data Exchange
• Healthcare Interoperability Standards

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
• Experience working in hospital, diagnostic imaging, or healthcare provider…