Implementation Specialist - EzyVet

Implementation Specialist – Overview

The Implementation Specialist is responsible for the successful implementation of the IDEXX Ezy Vet suite of software products and solutions for customers through day-to-day training for administrators and end-users, guiding customers through data configuration and consultation on setup procedures, workflows, configurations, and customizations. The role may require up to 25% travel for conferences and client meetings.

• Consult on setup and configuration of IDEXX software solutions.
• Coach and train staff as the practice completes online learning.
• Act as the point of elevation for all product‑related questions throughout customer onboarding.
• Serve as a subject‑matter expert for the assigned product(s).
• Analyze, develop and implement process changes to improve workflow, operational procedures and related business areas.
• Train customers on configuring and developing their solution while reinforcing best‑practice recommendations.
• Coordinate with the wider customer team to ensure issues are raised and owned appropriately.
• Perform all internal handovers to allow customers a seamless experience.
• Coach customers on best‑practice clinical workflows and guide them through the unique setup of their software.
• Participate in internal projects to implement new initiatives, identify project opportunities, and generate ideas and solutions.
• May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

• Deep knowledge of the relevant IDEXX software solution (gained through classroom training and on‑the‑job experience).
• 1-2years of implementation or IDEXX software experience.
• Strong organizational and administrative skills.
• Initiative and performance‑oriented mindset.
• Enthusiastic, drives and delivers great results.
• Ability to perform a range of tasks under competing demands and deadlines.
• High customer‑service ethics.
• Data gathering and analytical ability.
• Process‑improvement skills.
• Excellent interpersonal skills.
• Highly organized with a clear understanding of project management.
• Professional verbal and written communication skills.
• Ability to work both individually and as a team player.
• Fast and accurate keyboard skills.
• PC skills, including Microsoft Office.
• Bachelor’s degree or equivalent combination of education and experience.

Physical demands:
Extensive sitting, phone, and computer use; capable of standing continuously for up to 2 hours; occasional climbing, balancing, bending, stooping, kneeling, or crouching; may need to lift, move, and carry up to 50 pounds. Requires close vision, color vision, depth perception, and ability to adjust focus; hearing acuity sufficient for effective communication. Extended hours may be required.

Work environment:
General office environment or light laboratory/industrial setting, with occasional areas to assemble equipment, decontaminate potential biohazards, and bench‑repair instruments. Normal office noise level, with occasional moderate noise.

• Salary target up to $65K.
• Opportunity for annual cash bonus.
• Day‑one on‑the‑job training and career advancement opportunities (experience not required).
• Benefits including financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and more.

IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.