Cell Phone Technician

Overview

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreaki
  
  Fix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

UBREAKIFIX is an equal opportunity employer M/F/D/V.

• Base pay: $15 - $18 (depending on experience)
• Additional commission pay available for example:
  Selling Asurion Tech Care Services, Screen Protectors, Cases, etc….

• Must be able to repair PHONES, IPADS and LAPTOPS.
• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Previous experience working at retail electronics store.

• Full-time
• Part-time

$15.00 - $18.00 per hour

• Employee discount.

• 10 hour shift.
• Overtime.

• Bonus opportunities.
• Commission pay.

In person