Capacity Coordinator II

Capacity Coordinator II

Location:

Frisco, Texas, United States

Under routine supervision, the Capacity Coordinator II is responsible for coordinating a mid‑sized group of carriers and/or independently contracted drivers. The incumbent ensures safe and timely service through accurate planning, routing, monitoring, and delivery of freight and loads. The role requires flexibility in scheduling—including day, night, and weekend shifts—to ensure operational success.

• Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted drivers to ensure seamless new carrier set‑up, minimize turnover, and maximize productivity.
• Optimize operations and maximize profitability through understanding key performance indicators.
• Create, maintain, and present customer‑specific reporting and financial analysis.
• Manage inventory, assets, customer pools, and assignment of carriers and drivers to balance equipment in the market.
• Perform administrative duties such as payroll, management of the Net‑Revenue budget, filing and documentation, resolving settlement issues, analyzing P&L statements, invoicing, and creating operational or financial reports.
• Coordinate yard duties, including equipment inspection, partnering with maintenance to schedule preventative maintenance and resolve safety‑related mechanical issues.
• Act as liaison between carriers, customers, and company personnel to resolve service issues, routing/planning, mechanical problems, accessorial payment issues, etc., on the fly and when on call.
• Maintain the company’s safety culture by complying with external and internal regulations, policies, and procedures.
• Assign loads and plan, route, and monitor freight movement to provide safe, on‑time service and meet customer requirements, including managing exceptions based on pickup and delivery schedules and other environmental factors.
• Assist in training entry‑level and other team members to ensure adherence to standards and protocols.
• Assist on special projects related to optimizing operations and maximizing profitability.

• High School Diploma/GED or equivalent.
• 2–3 years of experience in transportation/logistics, business administration, account management, or equivalent military experience.
• Ability to work across multiple shifts including nights and/or weekends.
• Strong professional communication skills applied internally and externally.
• Experience establishing and maintaining healthy working relationships.
• Experience fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback.
• Ability to process information with high accuracy.
• Accurately analyze situations and reach productive decisions based on informed judgment.
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple competing priorities.
• Ability to consistently travel to account & customer locations.
• Adaptability to a dynamic work environment and shifting priorities and directives.
• Experience holding people accountable & conducting difficult conversations.
• Ability to perform in a high‑pressure work environment.

• Bachelor’s in Business Administration, Transportation/Logistics, Supply Chain, or related field.
• 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience.
• Position is not eligible for employment‑based sponsorship.

Factors which may affect starting pay include skills, education, experience, geography, and other qualifications. The position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the company’s bonus and incentive plans.

Medical, dental, and vision benefits; 401(k) retirement plan; life insurance; short‑term and long‑term disability coverage; paid time off commensurate with tenure (including vacation and sick time); six weeks paid maternity leave and two weeks paid parental leave; and six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.