Contents Cleaning & Pack- Supervisor

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Help or transport service
• Home office stipend
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Stock options plan
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

SERVPRO of South Frisco is seeking a reliable, detail-oriented Contents Cleaning & Pack-Out Supervisor to lead and oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and upholding SERVPRO’s high standards for quality, safety, and customer care.

• Contents Operations
  • Supervise and coordinate contents jobs including pack-outs, cleaning, storage, and pack-backs
  • Evaluate damaged contents and determine appropriate cleaning and restoration methods
  • Ensure accurate inventory, labeling, documentation, and photo records
  • Oversee on-site and off-site contents cleaning, deodorization, and storage procedures
  • Ensure all contents are handled carefully and returned in pre-loss condition whenever possible
• Team Leadership
  • Lead, train, and mentor contents technicians
  • Assign daily tasks and monitor productivity, job progress, and timelines
  • Ensure compliance with SERVPRO standards, safety protocols, and company policies
  • Communicate expectations clearly and provide coaching and performance feedback
• Customer Service
  • Communicate professionally and empathetically with customers during stressful situations
  • Explain contents handling, cleaning, and restoration processes clearly
  • Maintain a positive and professional SERVPRO brand presence on every job site
• Documentation & Compliance
  • Complete job documentation accurately and on time (inventories, job notes, photos)
  • Coordinate with production managers, office staff, and insurance adjusters
  • Ensure all work meets industry standards and IICRC guidelines when applicable
• Safety & Equipment
  • Enforce safety procedures and proper use of PPE
  • Maintain contents cleaning equipment, vehicles, and storage areas
  • Report equipment issues, damages, or safety concerns promptly

• High school diploma or equivalent (required)
• Experience in contents restoration, moving, warehousing, or cleaning preferred
• Prior supervisory or team leadership experience strongly preferred
• Strong organizational, time-management, and problem-solving skills
• Ability to lift, carry, and move contents up to 50 lbs
• Valid driver’s license with a clean driving record
• Comfortable using mobile apps, inventory systems, and basic computer software

• Strong attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple jobs and deadlines
• Professional, dependable, and team-oriented mindset

• On-call availability may be required for emergency response
• Work performed in residential and commercial properties affected by water, fire, or mold damage

• Growth opportunities within a respected restoration franchise
• Hands-on leadership role with a supportive, experienced team
• Meaningful work helping customers recover after unexpected disasters