Lifestyle Director

Job Overview

The Lifestyle Director may be responsible for working with various committees to support the development and implementation of fun‑filled, lifestyle enriching events and programs. These events and programming are designed to contribute to resident‑HOA relations through social and community involvement, participatory and spectator events, creative and educational coursework, lecture series, travel clubs, book reviews, fitness classes, etc. This individual will build and foster professional relationships with members and residents to assist in custom‑designing programs to encourage resident participation.

The Lifestyle Director will support management with a variety of administrative initiatives and special projects as assigned. The position requires the exercise of discretion and independent judgment. Strong organizational, marketing, special event planning, customer service, and supervisory skills are required with effective interpersonal, writing and oral communication abilities.

• Responsible for working with appropriate committees (i.e. Social, Sports, Pool, etc., where applicable), builders, and volunteers to support all aspects of event planning including, but not limited to, the development, implementation and marketing of lifestyle events for the community, all social programs and activities, mailings, managing RSVP’s, negotiation and contracting caterers/vendors, as well as facilitating the set‑up and tear‑down of each event.
• Greets employees, guests, and visitors.
• Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
• Maintains an ongoing Community Book of Events to include, but not limited to, planning sheets, budget, vendors, expenditures, follow‑up notes for future planning, etc. for HOA.
• Coordinate lifestyle initiatives including a minimum of 4 large community events per year and 6‑10 activities per month for HOA.
• Create and execute all catering processes including contracts, bids, budgets, service staff scheduling and quality service initiatives.
• Keep accurate records of expenditure for each event and submit all receipts in a timely and organized manner. Meet twice per month to review.
• Collaborate with city for city and park permits for required permits.
• Works with appropriate committee(s), builders, hired staff, and volunteers to manage the set up and tear down of all events. Maintains order and flow during each event. Mediate any issues as they may arise. Ensure work site and event safety.
• Plan, promote and participate in annual calendar of activities, classes, clubs and ongoing programs that meet the interests of the community residents. Develop and maintain a master calendar for the community’s events.
• Updates the Community Boards around the community on a monthly basis.
• Conduct competitive marketing studies and develop plans to attract additional events and revenues, work with Administrative/Marketing Coordinator to utilize all marketing resources (i.e. community newsletter, E‑news, and social media programming).
• Build partnerships with local businesses and organizations to provide opportunities to engage in various community service projects and activities in the local area, including the development of sponsor ships.
• Create invitations, announcements, and postings to market community programs and promote participation.
• Develop and maintain on‑site marketing materials, marketing signage, intranet communications and updates, as well as proofing all promotions and written communications.
• Develops and maintains an effective ongoing homeowner relations plan, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests as measured by formal and informal feedback and surveys.
• Recruit and organize resident volunteers. Attend all social and events committee meetings and events; provide leadership to social and events committees, give professional event planning advice to committees on their event plans.
• Recognize committee members and volunteers and show…