General Manager - Denton

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing

Job Title:

Kid Strong General Manager

Center:
Location TBD

Reports To:

Regional Operations Manager, DFW

FLSA Status:
Exempt

Travel:
Minimal Travel Locally

Compensation:
Salary + Bonus

Benefits:
Monthly Performance Bonus, Health, Dental, and Vision

Kid Strong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members.

The goal of the General Manager is to drive the business of the center, develop and train their coaching team, build the culture of their center.

This position in particular will be overseeing the new center opening process for the next Kid Strong in DFW. While the center is in construction, job duties will be heavily focused on driving presale membership, community outreach, and current open center support, which will require local travel.

Understand and drive the center’s key KPI’s and financials, including a profit and loss statement.

Build and maintain relationships with Kid Strong families to align with our core values

Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.

Daily, Weekly, and Monthly cleaning and maintenance of the center

Manage center level employee issues and appropriate documentation

Typical schedule includes 4 weekday and 1 weekend shifts

Set and communicate Coach schedules using appropriate scheduling

Schedule, sell, and staff Kid Strong events, such as Camps and Parties, to maximize center profitability

Drive membership sales through high-volume outbound phone calls on inbound leads (50+ calls/day is a typical outbound phone sales effort)

During the presale stage, phone calls can exceed 150+ calls/day

Properly manages and exceeds all Kid Strong sales and operational budgets

Respond and follow through in a timely manner with all Kid Strong corporate/owner requests and client/ lead requests

Drive sales through thorough trial conversion in the center

Foster a coaching culture - see something, say something

Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality

Achieve all Certifications required by Kid Strong HQ per your role and responsibilities

Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates

Ensure candidates complete all paperwork to be in compliance with company policy and law

Lead coaching candidates through the training process and required evaluations

Ensure coaching evaluations are up to date on a 30/60/90 model

Manage and support ongoing professional development of staff through Learn Upon

Lead center level staff meetings and trainings

Attend weekly leadership meeting with DFW leaders

Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old

Complete training through Learn Upon as required

Understand the “why” behind the Kid Strong curriculum

Demonstrate and manage the implementation of various programming and curriculum elements

Communicate professionally with co-workers in Slack

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight

Must be comfortable physically working with kids to ensure proper technique and safety

Lead monthly center staff meetings focused on culture, development, product, and performance

Passion for working with children is non-negotiable

Comfortable speaking to parents/guardians regarding variety of topics

Prior experience as a pediatric OT/PT is a plus, but not required

Previous experience in management is preferred but not required

2 to 4 years of sales experience

Practical work experience with Google platforms

Previous experience with systems and platforms such as Glo Fox, Learn Upon, Career Plug, and Gusto is preferred but not required

Intermediate knowledge of physiology, exercise technique, and body mechanics

CPR certified

This position will supervise all Coaches, the Lead Coach, and the Assistant General Manager.