Assistant Fitness Manager

Position Overview

The Assistant Fitness Manager (AFM) is a member of Cowboys Fit management team and plays a key role in the company’s overall success by leading and assisting in managing the club’s health and fitness programming, which includes personal training, group training, supplement sales, member integration and support. The AFM is responsible for:

• Impacting member service and retention by delivering excellence through quality, cutting‑edge programming that is safe, supports members’ efforts to reach their goals, and provides exceptional member experiences
• Maintaining a safe, clean, well‑maintained, and aesthetically appealing environment
• Achieving financial performance results through the generation of ancillary service revenues

• Serve as a role model and direct and assist the day‑to‑day operations of the club’s fitness programming in a way that showcases the company’s mission and core values.
• Cultivate and lead a positive, team‑centered work environment that delivers on company goals.
• Train and manage a high‑quality team of fitness professionals in a way that enables them to reach their full potential.
• Review and evaluate sub‑team performance constructively on a regular basis through informal and formal performance‑management mechanisms.
• Create communication mechanisms for staff that enable two‑way dialogue and provide them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies.
• Assist in the overall management of an efficient fitness department whereby day‑to‑day operations run smoothly, company‑wide policies are followed consistently, and problems are resolved in an effective and timely manner.
• Follow staff schedules that guarantee appropriate coverage by the fitness team.
• Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately.
• Create a customer‑service focused environment that is friendly, welcoming, and supportive and seeks to provide members and guests with exceptional experiences.
• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Develop systems that deal with member issues proactively and in a timely, professional manner.
• Be professional in your personal presentation and use a professional and friendly communication style to enhance our members’ and guests’ experience.
• Ensure the fitness team takes an active role in keeping current in their fields and is well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information.
• Educate and train sub‑team on company and department programs.
• Ensure that all members of the sub‑team keep current with the appropriate certifications (i.e., PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications.
• Cross‑train sub‑team so that they are always “stage ready” and available to help members and guests no matter what their job.
• Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.
• Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals.
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class.”
• Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue‑producing services.
• Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data.
• Maintain a safe, clean, and aesthetically appealing environment.
• Ensure all equipment is working and operating; if it is not working, get it repaired in a…