VP, Escalations and Supply

Vice President, Escalations and Supply

Location:

Frisco, TX

Based in Frisco, TX, within Cinemark’s Technology Operations & Presentation Center / Network Operations Center (NOC), the Vice President, Escalations and Supply is a senior executive leader responsible for mission critical support, supply, logistics, refurbishment, and escalation functions that enable reliable theatre operations across Cinemark’s global footprint.

• TOP Training & Tier 3 Theatre Technology Escalations
• Outbound Operations & Logistics
• Digital Cinema Equipment Refurbishment
• Supply, Warehousing & Inventory Management
• Assigned cross functional and strategic project teams

• Lead, coach, and develop 30+ professionals, including managers, supervisors, trainers, engineers, and technicians across multiple disciplines.
• Establish clear accountability, performance expectations, and talent development plans across all assigned functions.
• Foster a high‑engagement culture with strong morale, operational ownership, and low voluntary attrition.
• Design and implement repeatable, scalable, and efficient service delivery models aligned with business, theatre operations, and customer commitments.
• Own Tier‑3 escalation strategy, ensuring rapid resolution of complex, system‑wide technical issues.
• Drive root‑cause analysis, failure trend identification, and long‑term corrective actions across equipment, systems, and processes.
• Ensure inventory accuracy, availability, lifecycle management, and refurbishment quality standards.
• Oversee outbound logistics, warehousing, and refurbishment operations supporting digital cinema and theatre technology ecosystems.
• Optimize end‑to‑end supply flows, asset utilization, and refurbishment throughput while managing operational risk.
• Ensure compliance with internal controls, quality standards, and safety procedures.
• Develop and execute support strategies for new products, system upgrades, strategic initiatives, and acquisitions.
• Prepare and present business cases, cost‑benefit analyses, and investment proposals.
• Own OPEX and CAPEX planning, forecasting, and budget management within the assigned scope.
• Leverage dashboards, forecasting models, and capacity planning to drive data‑informed decisions.
• Partner with vendors and suppliers to evaluate, select, measure, and optimize support solutions, equipment, and services.
• Establish performance metrics and governance models to ensure supplier accountability and value delivery.

Required

• 15+ years of leadership experience in cinema/theatrical exhibition or related industries (e.g., digital cinema technology, technical operations, engineering, logistics, electronics manufacturing, or service delivery).
• Proven senior‑level leadership experience managing multi‑layered organizations and managers of managers.
• Demonstrated expertise in technical operations, support engineering, service delivery, or quality organizations at scale.
• Strong systems thinking and root‑cause leadership mindset (trend analysis, prevention, reliability improvement).
• Executive‑level proficiency in operational analytics, dashboards, forecasting, capacity planning, and cost management.
• Exceptional written, verbal, and presentation skills; able to communicate complex topics clearly to all organizational levels.
• Strong executive presence with the ability to build trusted relationships internally and externally.
• Willingness and ability to travel as required.

Considered Assets

• Deep digital cinema and theatre technologies operational knowledge.
• Engineering degree, advanced technical education, or optics/display technology experience.
• Bilingual or trilingual (English, Spanish, Portuguese).
• 5+ years supporting or operating in Latin American markets.
• Experience with enterprise support systems (e.g., Service Now or similar).
• Experience with knowledge‑base and inventory management systems.
• Hands‑on exposure to production lines, refurbishment operations, cleanroom environments, or electronics testing.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*