Operations Manager - Customer Experience

Operations Manager – Customer Experience

Location
:
Frisco, TX
Employment Type
:
Full-Time
Compensation
:$90,000+ annually

Lead operations in a
fast-paced, high-volume service environment
where execution, team performance, and customer experience are everything.

This role is ideal for a hands‑on leader who takes ownership of
people, processes, and outcomes
— someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high‑quality experience.

No industry‑specific experience required. We provide full training.

• Own daily operations in a
  customer-facing, high-volume environment

• Lead, coach, and develop a team while driving accountability to
  performance standards and KPIs

• Ensure every customer interaction is
  professional, efficient, and high‑quality

• Oversee
  scheduling, staffing, and workflow management
  tomaintainsmooth operations

• Track, analyze, and improve
  key performance metrics
  related to service, productivity, and overall experience

• Identify operational gaps and implement
  process improvements

• Step in as needed to support the team andmaintainservice levels

• Fast-moving environment where
  priorities shift and strong leadership is critical

• A balance of
  people leadership and operational execution

• High standards—you’llbemeasured on
  team performance and consistency

• A role where you are
  actively involved, coaching in real time, and driving results daily

• 10+ years of leadership or management experience in
  customer service, hospitality, retail, call center, or operations environments

• Proven ability to manage
  team performance, metrics, and day‑to‑day operations

• Strong communication skills with the ability to
  coach,problem‑solve, and lead effectively

• Comfortable working in a
  structured, process‑driven environment

• Highly organized with the ability to manage
  multiple priorities simultaneously

• Hospitality, restaurant, or hotel leadership

• Retail or service environments with
  high standard sand performance expectations

• Experience with
  scheduling systems, staffing, or workflow coordination

• Background in
  customer experience or relationship-driven environments

You’veworked in environments where
execution and service qualitymatteredevery day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.

You’recomfortable balancing
people leadership with process management
, and you take pride in building teams that perform ata high level.

• No clinical or industry‑specific experience required— full training provided

• Ability to work on-site in a structured, fast‑paced environment

• Comfortable managing schedules, workflows, and performance expectations

• $90,000+base salary

• Health, dental, and vision coverage (90% employer‑paid)

• 401(k) retirement plan

• Paid time off: 10 days (15 after first year) + 10 paid holidays

• Ongoing leadership development and advancement opportunities

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.