District Service Manager

Portfolio Supported: Legacy Village | Cool Springs | Central Square

The Area Service Manager is responsible for leading service operations across a portfolio of apartment communities, ensuring the highest standards of maintenance, safety, curb appeal, asset preservation, and resident satisfaction.

Supporting Legacy Village, Cool Springs, and Central Square, this role provides leadership, technical expertise, and operational oversight to service teams while partnering closely with Community Managers, Regional Managers, Area Directors, Asset Quality, and Property Operations leadership.

The Area Service Manager oversees maintenance operations, capital improvement projects, vendor partnerships, budget performance, training initiatives, and preventive maintenance programs to ensure the long‑term success of the portfolio.

The ideal candidate is a hands‑on leader with strong technical expertise, business acumen, and a passion for developing high‑performing teams while delivering exceptional operational results.

• Lead service operations across multiple communities to ensure exceptional property maintenance, resident satisfaction, and operational efficiency.
• Assist in the development and management of service, repair, turnover, capital expenditure (Cap Ex), and maintenance budgets while ensuring projects remain within approved financial guidelines.
• Partner with Regional Managers and Area Directors to identify and execute revenue‑enhancing and cost‑saving initiatives.
• Negotiate and manage vendor contracts, service agreements, and contractor relationships to ensure quality work and cost‑effective outcomes.
• Conduct regular inspections of apartment turns, amenity areas, pools, landscaping, maintenance shops, safety programs, and overall community appearance.
• Monitor service request completion, apartment turn performance, and maintenance quality standards across the portfolio.
• Oversee preventive maintenance programs and ensure completion of required maintenance activities.
• Maintain knowledge of local, state, and municipal building codes, regulations, and industry best practices.
• Lead safety initiatives and ensure compliance with company policies, safety standards, and regulatory requirements.
• Review casualty loss claims and implement strategies to reduce future losses and mitigate costs.
• Develop and maintain emergency response procedures for assigned communities.
• Coordinate technical training programs and ensure completion of required operational, safety, and compliance training.
• Conduct CFC training and certification support as needed.
• Hire, train, mentor, and develop Service Managers and service team members.
• Provide coaching, performance management, and career development support for direct reports.
• Manage staffing levels and maintenance coverage to ensure timely service and operational continuity.
• Foster a culture of accountability, engagement, teamwork, and continuous improvement.
• Collaborate with cross‑functional partners to support operational goals and capital projects.
• Perform additional duties and special projects as assigned.

• Strong understanding of multifamily property maintenance and service operations.
• Ability to balance strategic planning with day‑to‑day operational execution.
• Proven project management and budget management experience.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to prioritize multiple initiatives and adapt to changing business needs.
• Experience mentoring, coaching, and developing high‑performing service teams.
• Strong knowledge of Fair Housing regulations and property operations compliance requirements.
• Excellent interpersonal, communication, and relationship‑building skills.
• Ability to effectively communicate with residents, vendors, contractors, associates, and leadership teams.
• Strong business acumen and ability to analyze operational and financial performance.
• Proficiency with Microsoft Office applications and maintenance‑related systems and technology.

• High School Diploma or equivalent required.
• Experience in service management within multifamily housing, residential property management, or a related field required.
• Five to seven…