Assistant Manager Dog Resort

Benefits

We offer flexible hours, competitive pay (based on experience), and health insurance eligible after ninety days (50% covered by company), 401k and 40 hours of PTO after 1 year of employment.

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

• Assist the General Manager in overseeing the overall management and operations of the facility.
• Manage daily operations, including supervising staff, coordinating schedules, and ensuring all areas of the facility are clean and well-maintained.
• Support the hiring, training, and evaluation of staff, as well as assisting with performance improvement plans.
• Provide excellent customer service by responding to inquiries and concerns, handling complaints, and ensuring a positive customer experience.
• Oversee dog daycare and boarding operations, ensuring proper care, monitoring reservations, and maintaining equipment.
• Maintain compliance with health and safety regulations, including food and beverage handling procedures and local codes.
• Develop and implement new policies and procedures to improve operations and enhance the customer experience.
• Assist in managing inventory, ordering supplies, and conducting regular audits.
• Conduct staff meetings, trainings, and ensure all team members are up-to-date with company policies and procedures.

• Previous experience in a leadership role, preferably in the hospitality or service industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to interact with customers, staff, and vendors.
• Proven problem-solving abilities and the ability to handle challenging situations with professionalism.
• Knowledge of health and safety regulations is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Proficiency in computer systems and software for inventory management and scheduling is a plus.

This is a full-time position with flexible scheduling, including evenings and weekends, and offers a competitive hourly rate.