Oracle Cerner Delivery Manager

Oracle Cerner Delivery Manager

The Oracle Cerner Delivery Manager is responsible for end-to-end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multi-location, multi-vendor healthcare environments. This role is client-facing and requires strong leadership across delivery, operations, financials, and stakeholder management.

Key Responsibilities:

• Service Delivery & Operations
• Own end-to-end delivery of Oracle Cerner AMS services for Large Health Care provider.
• Must have experience of managing Oracle Cerner Delivery for Large and complex projects.
• Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments.
• Drive incident, problem, change, and service request management aligned with ITIL best practices.
• Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability.
• Manage hypercare, steady-state operations, and service transitions for new facilities or applications.
• Client & Stakeholder Management
• Act as the single point of accountability for healthcare client delivery.
• Lead operational reviews, service governance meetings, and executive Steer Cos with client leadership.
• Build trusted relationships with CIO, CMIO, Clinical Operations, Revenue Cycle, and IT leaders.
• Coordinate with Oracle, third-party vendors, and internal cross-tower teams.
• Team & Program Leadership
• Lead and mentor onshore, and nearshore Cerner delivery teams (L2/L3).
• Drive resource planning, skill readiness, succession planning, and retention.
• Ensure strong clinical domain awareness across teams (patient safety, care delivery impact).
• Foster a culture of accountability, resilience, and continuous improvement.
• Financial & Commercial Management
• Own budget, cost optimization, revenue assurance, and margin management for the Cerner engagement.
• Track and control FTEs, productivity, utilization, and billing accuracy.
• Support contract renewals, change requests (CRs), and scope expansions.
• Identify opportunities for automation, tooling, and efficiency levers.
• Compliance, Risk & Quality
• Ensure compliance with HIPAA, PHI, SOX, and healthcare regulatory requirements.
• Manage audit readiness, security incidents, and risk mitigation plans.
• Ensure adherence to ITSM, governance, and healthcare data protection standards.
• Cerner Functional Scope
• Experience across one or more of the following Oracle Cerner domains:
• Clinical:
  Millennium, Power Chart, CPOE, Nursing, ED, Surgery, Anesthesia
• Revenue Cycle:
  Patient Accounting, Registration, Charge Services, HIM
• Ancillary:
  Pharmacy, Lab (Path Net), Radiology, PACS
• Integration & Reporting:
  Interfaces (FSI/HL7), Care Aware, Healthe Intent, Reporting
• Key Skills & Competencies
• Strong healthcare IT delivery leadership
• Deep understanding of Oracle Cerner architecture & operations
• ITIL-based service management
• Crisis management & executive communication
• Financial acumen (P&L, margins, cost optimization)
• Vendor & SIAM coordination
• Data-driven decision making
• Preferred Experience:
• Delivery leadership in AMS / Managed Services model
• Experience with multi-hospital, multi-facility healthcare networks
• Exposure to Oracle, USPI, Tenet, or large payer/provider ecosystems