Client Success Manager - Supply Chain

Client Success Manager

Do you have the career opportunities as a Client Success Manager you want with your current employer? We have an exciting opportunity for you to join Health Trust which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Reporting to the Director, Client Success, the Client Success Manager is responsible for driving client satisfaction, engagement, and retention for an assigned portfolio. This role serves as the primary point of contact for Valify subscribers, ensuring successful onboarding, strong platform utilization, and delivery of measurable cost savings.

Key Responsibilities

• Act as the primary relationship manager, ensuring a high level of client satisfaction and engagement
• Lead onboarding and implementation of the Valify platform, managing timelines, communication, and stakeholder alignment
• Monitor utilization and proactively drive adoption through training, support, and ongoing engagement
• Identify and present cost-saving opportunities using data and analytics insights
• Conduct quarterly business reviews, including reporting, presentations, and strategic recommendations
• Collaborate cross-functionally with GPO account teams, sourcing, and business intelligence partners
• Translate client reporting needs and support data quality and analytics initiatives
• Support client renewals, promote new features, and introduce additional Valify solutions
• Manage multiple projects, track progress, and escalate risks as needed

Qualifications

• Bachelor's degree required
• 5+ years of healthcare, supply chain, or GPO experience required
• Strong analytical, problem-solving, and organizational skills
• Experience with data tools (e.g., Excel, Power BI) and CRM systems
• Excellent communication and relationship management skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Travel up to 25% required.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. Health Trust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits.

With nationwide purchasing power and a focus on overall spending management, Health Trust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Client Success Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.