Financial Center Manager II - Preston John Hickman

General Function

The Financial Center Manager (FCM) leads and coaches a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. The FCM works to actively strengthen the financial center's book of business while providing an exceptional customer experience. The FCM provides direction and oversight to sales and service support, daily operations, and staffing to ensure a high level of quality.

Each financial center is tiered based on factors such as the number of households, revenue, and opportunity. The FCM is accountable for the sustainment and growth of the business and promotes growth through development of deposits, assets, fee‑based services, and the retention of new and existing consumer and business customers. The FCM is responsible for risk management, following the bank’s policies and procedures and acting with integrity to deliver a positive customer experience.

• Deepen consumer and small‑business customer relationships by providing a memorable customer experience.
• Maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to guide and lead the team.
• Use the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions.
• Deliver an integrated book‑of‑business strategy so all customers receive a Financial Needs Assessment and are assigned to the best banker for proactive ongoing support.
• Source, develop, coach, and lead a team that reinforces the bank’s core values and business strategies.
• Cultivate a One Bank culture that collaborates proactively with business partners.
• Participate in activities that benefit the communities served.
• Model ethical behavior by following the Bancorp Code of Business Conduct and Ethics.
• Perform additional duties as assigned.

Provide employees with timely, candid, and constructive feedback. Assist in developing employees to their full potential and provide growth opportunities. Recognize and reward employees for accomplishments. Support talent planning to ensure adequate bench strength and succession planning.

• College degree or two or more years of experience in a sales environment.
• Previous management experience preferred.
• Experience in the financial industry and managing a P&L a plus.
• Professional verbal and written communication to represent Fifth Third.
• Ability to analyze credit and financial information.
• Successful execution and coaching of sales activities.
• Demonstrated business acumen and sound decision making.
• Requirement of S.A.F.E. Act registration (NMLS) at the time of employment.

• Normal office environment.
• Extended computer screen usage.
• Periodic travel within the Bancorp footprint for meetings and training.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.