Franchise Business Coach

Franchise Business Coach

The Franchise Business Coach supports Area Developers (AD’s) in operational, marketing and financial analysis, providing coaching and support for Kid Strong Centers. The Coach guides ADs through brand standards, best practices, and helps with an annual business plan, working throughout the year to achieve success. The role requires frequent overnight and out‑of‑town travel.

• Ensure Center success by establishing relationships and coaching Area Developers to meet and exceed standards
• Coach and support 25‑45 Kid Strong Centers per year using technology and assessments to drive sales, profitability and cash flow
• Provide sound marketing and business planning advice through review calls, triage coaching calls and on‑site visits
• Implement and evaluate compliance with corporate initiatives and brand standards in the franchisee community
• Provide guidance, tools and resources for maintaining staffing levels
• Partner with Training Team to ensure training support and materials are efficient
• Guide implementation of the business operating software
• Develop detailed agendas for site visits including pre‑work and post‑visit goals documented in the franchise operations software
• Attend New Center Openings (NCO’s) to provide support and guidance for smooth operational opening
• Conduct in‑person site visits with AD partners to include hands‑on marketing activities, center performance evaluations, financial performance coaching and compliance inspections
• Work with Finance to assist with collecting any payments and required documentation and certifications owed Kid Strong, Inc. by the Area Developer
• Consult based on performance and challenges gathered through coaching calls and visits
• Require travel throughout the year with multiple overnight stays

• Prior franchise experience required; prior franchisee experience is a plus.
• Ability to remain calm under pressure, build relationships and consensus, influence positively, and solve problems.
• Proficiency in Google Workspace highly preferred.
• Enthusiastic about travel to support Area Developers; holds a valid driver’s license with acceptable driving record (priority to DFW‑based candidates).
• Required in‑office attendance when not traveling.
• Experience supporting franchisees in a B2B concept.
• Must have/develop thorough understanding of all aspects of a Kid Strong center.
• Financial Analysis skills (balance sheet, income statement, operating ratios).
• Sales and Marketing skills (outside sales, e‑marketing, digital, database).
• Support site resources: training, business development, production.
• Able to learn systems and train and assist Area Developers as needed.

• Data Driven: Use data to inform decisions and communicate results to ADs and internal teams.
• Brave: Willing to say hard things for the right reasons, putting ADs’ and Kid Strong’s success above personal comfort.
• Brand Focused: Loyal to Kid Strong brand, committed to the Kid Strong way, ensuring ADs and team members uphold standards.
• Strategic: Builds assessment, planning, and execution of Center management and development.
• Goal Oriented: Focused on the end, collaborates to achieve agreed upon goals.
• Excellent Communicator: Builds rapport in writing, verbally, and in person.

• Competitive salary
• Bonus based on performance
• 401(k)
• Paid time off
• Health insurance
• Vision insurance
• Dental insurance
• Parental leave
• Unlimited PTO
• Company contributions to health, vision, and dental insurance
• Quarterly and yearly bonus opportunities

This position has no direct supervisory responsibilities, but involves mentoring. The role works closely with Area Developers, Operations, Marketing, and various HQ team members on a day‑to‑day basis.

Reports to:

Director of Operations. Department:
Operations. FLSA Status:
Exempt.