Director of Revenue Operations

Careington International is a benefit solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same, to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast‑paced, forward‑thinking team.

This role will initially be worked in the office three days per week, two from home. At some point and time in 2027 (Spring to Summer) will revert to five days in the office.

The Director of Revenue Operations is a pivotal leadership role responsible for driving operational excellence across the Revenue Operations organization. This position primarily focuses on providing direct leadership to the Revenue Operations team, ensuring high‑performing day‑to‑day operations, maintaining strong SLAs, resolving production issues, and delivering consistent, scalable results. In parallel, the role plays a key part in leading strategic transformation initiatives—including RPA, AI‑powered automation, system transformations, process improvements, and technology roadmap execution—to support the company’s long‑term growth objectives.

This role requires deep end‑to‑end Revenue Operations expertise across all functional areas. The Director develops and articulates a clear vision for the function, optimizes processes and resources, manages budgets and performance metrics, and fosters strong cross‑functional collaboration. As a trusted technical and strategic partner, the Director drives continuous improvement while ensuring operational stability and alignment with broader business priorities.

• Provide direct operational leadership to the Rev Ops organization by overseeing and closely coordinating with operational team managers and front‑line teams. This includes ensuring day‑to‑day operational success, maintaining high SLAs (93‑99%+), resolving production issues, delivering consistent results for clients and internal stakeholders, and driving overall team performance and accountability.
• Build, lead, coach, and develop high‑performing Rev Ops teams (including operations, agent administration, and support functions) through effective talent management, performance evaluations, training programs, recruitment support, and succession planning.
• Develop, implement, and execute operational strategies and transformation programs that align with Careington’s mission, business objectives, and long‑term growth priorities, with emphasis on RPA, AI‑powered automation, digital systems modernization, process redesign, and technology roadmap execution.
• Lead end‑to‑end system transformations, IT enhancements, technology roadmap development, and the delivery of a portfolio of strategic and tactical projects, including compliance initiatives (SOC II, PCI, SSAE/SOC audits) and process optimization efforts to improve efficiency, quality, and scalability.
• Establish, monitor, and analyze key performance metrics, KPIs, budgets, financial reports, QA, and profitability data to drive data‑informed decisions, cost optimization, and continuous operational improvement.
• Champion cross‑functional collaboration and build strong, trust‑based relationships with internal teams, senior leadership, external partners, vendors, and stakeholders to drive alignment, remove barriers, and ensure successful operational and project outcomes.
• Drive change management through influence, modeling breakthrough thinking, proactive problem‑solving, and a “roll‑up‑the‑sleeves” approach to support adoption of new processes and technologies while maintaining operational stability.
• Examine operational costs, workflows, and systems to identify and implement opportunities for cost reduction, process streamlining, and efficiency gains without compromising quality or execution.
• Review regular auditing reports, operational data, and compliance requirements to elevate quality standards and ensure adherence to policies,…