Associate Manager - International Operations

About the Role

As the Associate Manager of International Operations, you will own the end-to-end strategic relationship and operational execution for key client accounts. In this role, you partner with clients through regular on-site visits, dedicated support, and data‑driven reporting. You hold full P&L accountability for your team and lead the design, implementation, and optimization of standard operating procedures. Your focus is ensuring our international transportation solutions are executed with maximum accuracy, efficiency, and compliance.

Schedule: Full Time |
Job Type: Hybrid |
Salary Type: Salary |
Req #: 2764

• Ensure the team achieves their goals and meets day‑to‑day operations’ needs.
• Supervise and hold team accountable for all key job functions and take ownership of employee development.
• Review, analyze, and understand matters related to P&Ls, budget, and forecast; lead quarterly business reviews with the customer.

• Supervise a team handling multi‑modal international export & import shipments daily, aligning with relevant regulatory export and/or import compliance policies and accounting responsibilities.
• Understand and guide document structures such as direct, house & master bill of lading, commercial invoices, packing lists, and certificates of origin.
• Lead end‑to‑end onboarding of new customers, covering system usage, account management, and other required solutions, including creating customer organizations, setting up goals and triggers, troubleshooting issues during implementation, and participating in user acceptance testing.
• Follow the Sun Management of Offshore Locations.

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement.
• Develop, maintain, and implement standard operating procedures (SOP & IOP).
• Communicate operation tasks clearly and professionally, addressing customer concerns, compliance risks, and service expectations; partner and follow up on customer‑specific critical initiatives.
• Actively market and communicate Uber Freight International services to generate additional customer lanes, modes, and referrals for new business opportunities.

• High School diploma or GED equivalent.
• Minimum 3–5 years of related experience.
• Travel 25%.

• Bachelor’s degree preferred or 5 years of related experience in transportation.
• 2 years of management experience with international ocean or air transportation.
• Prior experience working in an international Transportation Management System, especially Cargo Wise.
• Intermediate skill level in Microsoft Office or Google Workspace.
• Knowledge of international transportation modes.
• Basic knowledge of Hazmat or International specialized services.
• Intermediate knowledge of U.S. import and export regulations and documentation.

Employees working more than 30 hours in the U.S. at Uber Freight are eligible for a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance, and more. U.S. based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.