Manager, Product & Engineering

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This role leads the design, development, and maintenance of key products and supporting technology infrastructure in an Agile environment. It manages teams of product managers, software developers, architects, and technical staff to deliver product and engineering outcomes. The role includes responsibility for attracting, hiring, and retaining a skilled full stack team to support product and platform goals. Success is measured by timely delivery of product features, team performance, and effective collaboration with internal and external partners.

The work impacts organizational capabilities by ensuring reliable product functionality and fostering productive relationships with customers and partners.

Job Responsibilities:

* Manage product and engineering teams to deliver results through direction, feedback, and performance management

* Oversee technical vendor relationships to drive feature and function requests for future product releases

* Implement continuous improvements in development practices across technical fields including processes and security

* Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed

* Also responsible for other duties/projects as assigned by business management as needed

Education and

Work Experience:

* Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)

* Acceptable areas of study include Computer Science or Engineering, IT or related field (Required)

* 4-7 years Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities:

* Agile Methodology (Required) - Deep understanding of Agile principles and frameworks (Scrum, SAFe, Kanban) applied to contact center and sales application development. Ability to lead iterative delivery cycles, facilitate sprint ceremonies, and foster a culture of continuous improvement across product and engineering teams supporting frontline sales and customer care agents.

* Agile Tools (Required) - Proficiency with Agile project management platforms, particularly Jira Cloud, to manage application and development tasks, track sprint progress, and maintain transparency into team delivery. Experience structuring and governing boards, workflows, and reporting to support a team managing multiple concurrent application development efforts.

* Backlog Management (Required) - Ability to manage and prioritize a complex product and engineering backlog across multiple application platforms, balancing ongoing enhancements, modernization initiatives, and competing requests from internal partner teams. Skilled at making trade-off decisions that enhance customer and business value given capacity constraints.

* Communication (Required) - Strong verbal and written communication skills to convey technical direction, product strategy, and delivery status to diverse audiences including frontline teams, engineering staff, peer leadership, and senior partners. Ability to clearly articulate the "why" behind decisions and present options and trade-offs in a way that drives alignment and informed decision-making.

* People Management (Required) - Experience leading and developing teams of 8 or more engineers, product managers, and technical staff, including a mix of FTEs and non-traditional T-Mobile workers (NTWs). Demonstrated ability to identify individual strengths and development areas, provide coaching and mentoring, and build a high-performing team culture with strong tenure and engagement.

* Performance Management (PM) (Required) - Ability to set clear performance expectations tied to delivery outcomes, conduct regular check-ins and formal…