Director, AI-Driven Operations Learning
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-07-27
Listing for:
SoFi
Full Time
position Listed on 2026-07-27
Job specializations:
-
Management
Project & Program Management, Operations Management
Job Description & How to Apply Below
SoFi is seeking a Director of Operations Learning & Development to shape a scalable learning ecosystem for its Operations teams. You will own onboarding through production, using AI-driven content to improve metrics like FCR, CSAT, and NPS.
You will mentor senior managers, oversee diverse training formats, and partner with enterprise L&D to align across Operations. This role emphasizes data-informed decision making and continuous improvement.
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