Revenue Collections Manager

Summary:

Under general direction of the Director of Budget & Strategic Planning, or designee, the Revenue Collections Manager directs and coordinates administrative activities and operations of the revenue collections divisions including organizing and directing all activities, coordinates assigned activities with other divisions and supervises the daily interaction with the general public. Directly responsible for accuracy of the monthly billing of the utility user fees (including water, sewer, sanitation, & stormwater).

Supervises assigned Revenue Collections staff.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position‑related tasks other than those specifically listed in this description.

• Supervises daily revenue collection functions and provides direction regarding procedures, customer service issues, computer operations and processes/procedures.
• Monitors daily customer account transactions including new service, payments, transfers, cancellations of service and customer inquiries.
• Monitors division staff for accuracy, timeliness and quality of response to customers.
• Responds to complex billing inquiries and complaints referred by staff.
• Approves billing adjustments up to $500.
• Reviews monthly journal entry information submitted to Finance for billings and adjustments.
• Reviews customer refunds posted to Incode and transferred to Finance for check processing.
• Reviews meter readings for accuracy and monitors monthly water usage and lost water ratio.
• Monitors aged accounts receivable and collection processes to minimize write offs.
• Ensures that work orders are completed in a timely manner and maintains records and reports as required.
• Interviews and makes hiring decisions regarding staff; provides or coordinates employee training.
• Evaluates staff and prepares performance reviews; counsels subordinates regarding disciplinary and other problems, prepares appropriate documentation; recommends disciplinary action up to and including termination.
• Manages Incode computer system upgrades and maintenance.

• Prepares and provides justification for budget estimates and supporting data for the division.
• Travels to attend meetings, conferences and training.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

• Knowledge of computers and related equipment, hardware and software applicable to billing and metering.
• Knowledge of accounts receivable, accounts payable, and reconciliation methods and practices.
• Knowledge of customer service practices, methods and techniques.
• Skill in effective oral and written communications.
• Skill in planning and implementing billing procedures and objectives.
• Skill in effectively supervising and delegating duties to assigned staff.
• Skill in resolving customer complaints and concerns.

• Bachelor’s Degree in Accounting, Public Administration, Business Administration or related field, or five (5) years accounting (government preferable) experience including revenue collections management or equivalent combination of education and experience that support the ability to perform the essential functions and/or skills of the job.
• Three (3) years increasingly responsible supervisory experience.
• Must pass a pre‑employment drug screen, criminal background check and motor vehicle record check.
• Must possess State of Texas Driver’s License.

• Work is performed in an office setting.
• May be subject to exposure to irate, hostile customers and heavy telephone usage.

This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
  • Crouching – bending…