Sales Manager / Guest Experience Manager
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-08-06
Listing for:
WellBiz Brands, Inc.
Full Time
position Listed on 2026-08-06
Job specializations:
-
Management
Client Relationship Management, Operations Management, General Management -
Sales
Client Relationship Management, Operations Management
Job Description & How to Apply Below
The Guest Experience Manager is responsible for leading guest services and driving overall studio performance. This role is focused on delivering an exceptional client experience while ensuring sales growth, strong member retention, and a motivated, high-performing team.
Elements Massage® Studio Manager Benefits- Competitive pay and bonus structure
- Dental Insurance
- Paid Time Off (PTO)
- Free massage therapy services
- Thriving workplace culture
- Drive studio results by monitoring sales, analyzing trends, and implementing best practices.
- Achieve and exceed monthly and annual membership and revenue goals.
- Develop and lead strategies to improve client satisfaction and loyalty.
- Proactively address concerns to strengthen long-term relationships and retention rates.
- Train, motivate, and support Wellness Membership Advisors (WMAs) and Service Providers.
- Ensure team confidence in presenting memberships, service enhancements, and retail products.
- Support hiring, onboarding, and scheduling to maintain strong coverage.
- Foster a positive culture through ongoing coaching, accountability, and recognition.
- Collaborate with Studio Owners/Operators on strategic initiatives.
- Ensure service standards, policies, and brand guidelines are consistently met.
- Carry out other responsibilities as assigned by Studio Owners and/or Operators.
- Proven leadership experience in hospitality, wellness, or retail management.
- Strong sales background with the ability to train and motivate teams to achieve goals.
- Excellent communication, problem-solving, and organizational skills.
- Passion for delivering outstanding client experiences.
©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.
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