Revenue Operations Leader

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs.

Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more. We are based in Frisco, TX. If you are looking for a great company culture filled with a rewarding career, this is the place for you.

Careington is seeking a strategic, hands-on Leader of Revenue Operations to lead and optimize operational excellence across its wholesale and direct-to-consumer billing ecosystems. Reporting to the SVP of Revenue Operations, this executive will oversee a 25+ person team managing billing, accounts receivable, commissions, and client-facing operations. This role will play a pivotal role in aligning operational strategies with enterprise goals, driving system improvements, and leading transformational initiatives to support the company’s rapid growth trajectory.

In addition to overseeing internal revenue operations, this role will serve as a key external interface with senior leadership at Careington’s top-tier clients, including Aetna, CVS, Met Life, and others. The leader will participate in pre-sales discussions, lead quarterly business reviews, and act as an operational liaison to ensure service delivery aligns with client expectations. This is a highly visible position that combines technical and operational expertise with strong relationship management and client-facing acumen.

The ideal candidate brings a servant leadership mindset, a customer-first orientation, and experience working in evolving, fast-paced environments. This is a unique opportunity to shape the revenue operations function as the company scales while also acting as a key thought partner to the SVP of Revenue Operations and other executive leaders.

DESIRED EXPERIENCE

• 10 or more years of progressive experience in revenue operations, business operations, or enterprise system leadership within service-driven organizations.
• 5 or more years in a senior leadership role with a demonstrated ability to manage teams and lead operational transformation.
• Strong experience working with high-volume transaction environments and a mix of individual and group billing models.
• Hands-on experience leading or supporting systems implementation, upgrades, or transformations.
• Deep understanding of CRM, ERP, and/or proprietary platforms and their role in enabling scalable operational processes.
• Direct experience partnering with IT to implement or optimize systems (ERP, CRM, or proprietary platforms).
• Experience in client-facing roles involving pre-sale support, onboarding, and strategic relationship management.
• Demonstrated ability to drive cross-functional initiatives and process innovation.
• Background in high-growth environments or organizations scaling through transformation preferred.
• Background in healthcare revenue cycle is a plus but not required.

QUALIFICATIONS

• Bachelor’s degree required; advanced degree such as an MBA preferred.
• Proficiency in Microsoft Office, especially Excel, with a strong command of operational reporting and KPI design.
• Deep understanding of service operations, financial process controls, and compliance standards.
• Strong interpersonal, communication, and change management skills.
• Proven leadership presence with the ability to engage…