HOA; Portfolio) Community Manager

HOA (Portfolio) Community Manager Office:
Garland or Frisco Portfolio:
East DFW Area (Rockwall/Josephine/Royce City/Forney)

Summary:

Supervises all association activities within the management contract, including overseeing the associate manager’s duties, attending all association Board and Annual Meetings, overseeing the preparation of all telephone, e-mail, personal and written correspondence with owners, Board members, contractors, vendors, professional service providers, contractors and so on, advising the Board and association members on applicable Federal, State, County and City regulations along with providing information regarding recent legislation which may affect association decisions, assisting in the preparation of the annual budget and attending continuing educational opportunities which will sharpen and advance the manager's ability to supervise the account.

Maintain a working knowledge of governing documents to be able to prepare letters to owners citing violations of rules, deed restrictions, and so on.

Handles non-routine calls from homeowners, contractors, vendors, Board members and professional colleagues (attorneys, CPA's, etc.). Returns phone calls and emails within 24 business hours. Follows through on calls to provide the necessary information, requested answer(s) or paperwork. Handles after hour emergency calls for their portfolio of communities.

Prepares non-routine correspondence as requested by the Board to homeowners, contractors, vendors, Board members and professional colleagues. Prepares monthly Board packets for meetings (agenda, minutes, financial statements, copies of contractor proposals, homeowner correspondence, etc.). Prepares reports detailing community violations, calls received, correspondence handled. Coordinates with associate on materials for annual meetings, including notices of meeting, welcome packets for meeting, registration information, etc.

Preparation of monthly deed restriction enforcement report to the Board of Directors, detailing compliance issues and actions taken. Identification and notification to the board of serious non-routine maintenance needs along with proposed solutions. Assistance with annual budget recommendations.

Complete property inspections of individual homes and the common areas in accordance with the drive calendar. Enforce all deed and use restrictions in accordance with the governing documents (CC & R's) and with Section 209 of the Property Code of the State of Texas.

Utilize the tablet to create new violations, follow up on existing violations, or to close violations based on visual inspection of the property.

Refer all unresolved compliance situations to the Board of Directors for final decision and implement legal action if this is determined to be necessary.

Use all association documents, (i. e. CC & R's, site maps, plot plans, agreements, contracts and others) to formally identify the association's common areas. Make regular inspections of all common area facilities including landscaping, swimming pools and/or amenity centers, natural areas, all electrical lights and fixtures, fencing, perimeter walls, and so on. Note any items needing attention or repair.

Evaluate and recommend when changes or improvements to common areas become necessary. Arrange

preventive maintenance schedules with contractors, if necessary or desired. Complete Property Inspection Reports and take date stamped photos of the common areas to include with the common area inspection report.

Handles requests for maintenance or repair of community property. For example, calling appropriate contractor to replace/repair…