Marketing & Operations Lead

Help Services is an on-demand service marketplace that connects customers with verified local vendors for home and professional services — including cleaning, maintenance, religious/ceremonial services, event catering, and more. We operate across iOS, Android, and Web with a full-featured booking, payment (Stripe), and vendor management platform.

We're looking for a Marketing & Operations Lead to drive growth, streamline day-to-day operations, and build the Help Services brand from the ground up.

• Develop and execute go-to-market strategies to acquire both customers and vendors
• Manage digital marketing channels — social media, SEO/SEM, email campaigns, and paid ads
• Create compelling content that highlights our services, vendor stories, and customer value
• Track and optimize campaigns using data-driven insights (CAC, conversion rates, retention)
• Build partnerships with local businesses, community groups, and event organizers
• Manage brand identity, messaging, and public-facing communications

• Oversee vendor onboarding, verification workflows, and quality standards
• Monitor order fulfillment, customer satisfaction, and vendor performance metrics
• Coordinate with the admin team on service catalog management
• Improve operational processes — from booking flow to payout cycles
• Handle escalations and work with support (Zoho SalesIQ) to resolve issues
• Identify opportunities to expand into new service categories and markets

• 2–5 years of experience in marketing, operations, or growth at a marketplace or startup
• Hands‑on experience with digital marketing tools and analytics platforms
• Strong organizational skills — comfortable juggling vendor relations, campaigns, and process improvement simultaneously
• Data-oriented mindset; you measure what matters and iterate fast
• Excellent communication skills — you'll be the voice of the brand
• Familiarity with two-sided marketplaces or gig economy platforms is a plus

Interested? Send your resume to  We'd love to hear from you.