General Manager

Summary

Description:

The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission.

The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

• Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant

• Department: Operations - Restaurant

• Reports to: Division President

• FLSA
  :
  Exempt

• Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates

Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers
• Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives;
  Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices
• Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest
• Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)
• Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures
• Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles;
  Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions

Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.

Immediately address Guest concerns and complaints utilizing the Steak ‘n Shake Guest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Train and motivate managers and associates to deliver great hospitality toward all guests and other associates

Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching

Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching

Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people:
Verify sales forecast for accuracy in accordance with local influences.

Execute the 14 point walk – ensuring the facility is radiant, the managers and associates…