Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate Job Description

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Cash Wrap — Greeting the customer with a smile and eye contact; interact genuinely and naturally; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; create lasting impressions and thank customers;
  
  represent Coach brand appropriately.
• Stockroom / Warehouse — Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify information; communicate discrepancies; process shipments/transfers per Coach standards; organize and clean stock room daily; manage stock levels and ownership; perform regular cycle counts and participate in physical inventory counts; maintain Loss Prevention standards.
• Sales Floor — Analyze replenishment needs; replenish floor/zone; respond to sell-through and execute visual merchandising; support floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests and coordinate with team; uphold housekeeping standards.

• Drive For Results — Exceed goals; top performer; bottom-line oriented; push for results.
• Customer Focus — Meet expectations of internal and external customers; build trust and relationships.
• Creativity — Generate new and unique ideas; value-added in brainstorming.
• Interpersonal Savvy — Relate well to diverse people; build rapport and use tact.
• Learning on The Fly — Learn quickly; open to change; analyze successes and failures for improvement.
• Perseverance — Energetic, finish what you start; resilient.
• Dealing with Ambiguity — Cope with change; act without total picture; comfortable with risk.

• Experience — 1-3 years retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment; knowledge of fashion trends and competition.
• Education — High school diploma or equivalent; college degree preferred.
• Technical — Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets.
• Physical — Able to work at a fast pace; communicate effectively; move on the sales floor and in stock room; climbing, bending, kneeling; frequently lift up to 25 pounds and, at times, up to 50 pounds.
• Schedule — Flexible schedule including nights, weekends and holidays with high retail traffic and sales days.

Our company offers health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation. Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis.

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Note:

This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.