Bakery Manager

Duties and Responsibilities Customer Service & Guest Interaction

* Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

* Assist customers with product suggestions, special orders, and food preparation recommendations.

* Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director as needed.

* Engage in suggestive selling and other sales techniques through telephone interactions, in‑store announcements, and direct conversations with customers.

Bakery Operations & Product Preparation

* Possess full knowledge of duties performed by all department employees; oversee and assist with product preparation and display.

* Implement proper and efficient product preparation and packaging techniques.

* Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

* Ensure proper cleanliness, sanitation, and appearance of all bakery areas and equipment; maintain a safe work environment.

* Ensure correct temperature maintenance during preparation, display, and storage.

* Maintain knowledge of opening and closing procedures for the bakery department.

Merchandising, Displays & Compliance

* Build bakery displays; rotate and discard outdated or spoiled product.

* Ensure work areas and department spaces remain clean and organized.

* Implement effective promotional and seasonal displays.

* Ensure accurate pricing, signage, and compliance with code‑dating requirements.

* Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

Leadership, Scheduling & Staff Development

* Schedule, supervise, train, and assign duties to bakery employees; ensure adequate coverage and service levels.

* Train employees on store policies, sales techniques, and record‑keeping procedures.

* Identify and develop high‑potential employees for advancement opportunities.

* Monitor employee productivity and evaluate overall performance.

* Initiate personnel actions, including interviews, transfers, promotions, and disciplinary measures.

* Ensure adherence to bakery standards and department requirements.

Inventory, Ordering & Shrink Control

* Prepare sales and inventory reports; participate in physical inventory every four weeks.

* Control inventory to ensure proper product quantity, quality, and freshness; maintain inventory levels per division directives.

* Stock and rotate product; organize and maintain cooler and freezer conditions.

* Control shrink and monitor cost‑effectiveness.

* Perform receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking.

* Adhere to temperature guidelines, storage requirements, and proper packaging procedures.

* Process administrative paperwork and maintain accurate departmental records.