LensCrafters - Optician Macys

GENERAL FUNCTION

The Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. The Optician ensures customers are always delighted by performing the key steps of our selling model, develops the optical skills of others, and creates an effective learning environment.

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps.
• Executes our CEE Service Model through Connect, Explore, and Exceed.
• Supports problem solving and troubleshooting.
• Engages patients, customers, and fellow associates with use of our technology to support experiences.
• Delivers the Diamond Service Principles and Service Vision.
• Celebrates the Lens Crafters Advantages and leads the location that sets the tone for customer service.
• Anticipates problems before they occur, explores underlying reasons for recurring customer problems, and develops long‑term solutions to problems.
• Assists customers in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs; suggests improvements and recommends solutions to problems.
• Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Assists co‑workers with questions or problems and cooperates readily in group efforts.
• Acts as a leader in optical acumen and provides a voice for associates through expertise.
• Educates the customer on Lens Crafters’ guarantees and services, including eyewear care tips, complimentary adjustments, follow‑up services, protection plans, and warranties.
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, and ensuring finished eyewear meets optical standards and customer requirements.
• Celebrates the Lens Crafters Advantages at dispense.
• Strives to achieve “Exceptional Results” on Lens Crafters’ annual CEI/Functional Skills that align with brand priorities.
• Operates the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance, and coupons.
• Proficient in Order Tracker to support customers getting orders (RWP – ready when promised).
• Maintains the appearance of the store and ensures visual displays comply with company planograms.
• Ensures a positive and productive Macy’s Host relationship that contributes to growing the business and customer satisfaction.

• High School Diploma or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and use of Inventory Management Systems.
• Strong communicator and listener.
• Sales skills – ability to use and carry an iPad/tablet.
• Comfortable with using technology to engage patients, customers, and associates.

• Actively studying Lens Crafters Quality, Fitting, and Adjusting Program.
• Previous customer service and retail experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Competitive bonus and/or commission plans may complement a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social status, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.