Retail Customer Service and Returns Associate

What you'll be doing day to day

• Create a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meet customers' needs, solve problems independently, and recognize when to elevate to a manager.
• Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Build emotional connections through meaningful and empathetic interactions with customers.
• Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offer and sell services to customers during the handover process when needed.
• Provide the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.

• 1 year sales or customer service experience preferred.

Pay range: $17.58 to $24.83 per hour. Position type:
Permanent, Full-time (34–40 hours per week).

Hours:

Must be able to work retail hours based on the business needs of the location, including weeknights, weekends, and holidays.

• Generous paid time off, holiday, and sick time
• Wise Pay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
  24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Background checks and drug tests may be required as a condition of employment for this role.