Retail Support Associate - Shoe Expeditor, Stonebriar Centre

Job Overview

As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women's Shoe department. Your primary responsibilities include quickly locating and delivering requested products to selling colleagues, maintaining a clean and organized department, and providing exceptional customer service with a sense of urgency, attention to detail, and teamwork.

We are looking for flexible team players able to thrive in a fast‑paced environment, juggle multiple tasks, and work varied shifts including nights, weekends, and holidays. Full‑time colleagues typically work 30+ hours per week; part‑time colleagues typically work 12–24 hours per week. Hours are dependent on business needs and colleague availability.

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner to ensure a positive shopping experience.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure the stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department, using technology to update product prices, promotions, and information in accordance with company guidelines and policies.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self‑starter able to adapt quickly to changing customer expectations and needs.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
  • Be resourceful and responsive to changing priorities.
  • Work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.