Selling and Support Captain, Stonebriar Centre

Selling and Support Captain, Stonebriar Centre - Full Time

Benefits:
Paid time off, paid holidays, tuition reimbursement, 401(k).

Location:

United States, Texas, Frisco.

Be part of an amazing story. Macy's is more than just a store. It's a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovations and traditions, inspiring stores and irresistible products, the excitement of Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

These stories are part of what makes this such a special place to work.

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. In this elevated hourly position you will be an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and omni‑selling initiatives. Under the supervision of a People Leader you will communicate expectations and priorities to our colleagues.

Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full‑time colleagues are typically scheduled to work 30 or more hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility can be found here ().

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Full menu of benefits can be accessed here ().

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• Act as an advocate for the customer, role‑model fast feedback to make every experience outstanding.
• Ensure high‑level customer service through problem‑solving and customer‑focused resolutions.
• Enhance the in‑store customer experience by promoting the Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide continuous feedback to People Leaders that drives a positive customer experience and improves processes.
• Perform store opening and closing procedures, including access to the alarm system and settling the registers.
• Lead and participate in the adherence to best‑in‑class merchandise standards.
• Educate colleagues on point‑of‑sale technology, radio‑frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self‑starter who adapts quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1–2 years of direct retail experience preferred.
• High‑school diploma or equivalent.

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

This is a great time to join Macy's. Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.