Donation Attendant - ADC

Job Details Level: Entry

Job Location:

FRISCO, TX 75034
Salary Range: $14.00 Hourly

Under the direction of the Team Leader and Production Team Leader, greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co‑workers or donors with lifting items, maintaining stockroom, greeting, and assisting donors/customers.

• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
• Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
• Sort and price hard goods (miscel).
• Keep the production area clean and safe and other store areas as directed.
• Maintain a well-groomed appearance and appropriate dress code including name badge and vest.

• Provide general information to customers/donors.
• Assist processors when needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer all customer/donor complaints to management in a timely manner.
• Perform other duties as assigned by the Team Leader.

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
• Ability to read, write, speak and understand the English language.

• Regularly lift and/or move up to 40 lbs and occasionally lift and/or move up to 40 lbs.
• Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Standing and walking for long periods of time.
• Ability to stoop, bend, kneel, push, and pull.
• Sufficient mobility to turn from side to side and the ability to lean and remove items from containers.
• The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).