Frisco ; FM​/Hwy CFT - Cross Functional Rep - Part time

Cross-Functional Representative

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key responsibilities include providing excellent customer service, answering customer questions regarding products, taking orders, assisting with product selection, and using suggestive selling techniques to meet customer needs and build department sales. You will also make regular product announcements to inform customers and work a flexible schedule to accommodate shifts of different departments.

You will perform duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. You will also be responsible for stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store in multiple departments. You will build, stock, and maintain displays and fixtures and assist with inventory control;

load, unload, and move product. You will slice, package, label, rotate, merchandise, cull, and price product. You will gain knowledge of multiple departments and apply understanding of processes/policies. You will comply with store and department SOPs, policies, and applicable laws. For the service cross-functional team, you will work as a checker when not performing cross-functional duties. You will ensure compliance with departmental/store SOPs for food safety and sanitation, properly operate and maintain all equipment, and clean/sanitize sales floor, display cases, prep areas, and equipment.

Qualifications and key requirements include being 18+ years old, having 6+ months of experience in H-E-B store operations, knowledge of computer systems (Symbol, ACR, label machine), customer service and interpersonal skills, verbal/written communication and reading skills, ability to adapt to performing a wide range of duties across multiple departments, ability to work autonomously, and a high school diploma or GED or equivalent.

Licenses/certifications include completion of company orientation and safety training.

Physical demands and working conditions include functioning in a fast-paced, retail environment, requiring detailed and precise tasks. You will work with customers, staying attentive to their needs, and work flexible schedules to accommodate differing department shifts. You will perform the following based on your department:

Bakery:
Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market:
Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold conditions, loud noise. DAIRY:
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs. FROZEN:
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs. GROCERY:
Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs. MARKET:
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.

Deli:
Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise:
Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet conditions, loud noise, ambient temperatures. COSMETICS:
Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs. DRUGSTORE:
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs. GM:
Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs.

Floral:
Constantly reach at waist, grasp. Frequently stand, walk. Frequently be exposed to cold conditions. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot…