Retail Manager

Retail Manager Job Description

Soccer
90 is seeking a dynamic and experienced Retail Manager to lead its $2M+ multi‑store retail and eCommerce soccer operation in partnership with FC Dallas. This full‑time leadership role requires a strategic thinker and hands‑on operator with proven retail expertise. The ideal candidate is a fan of soccer who excels in team development, inventory management, visual merchandising, and data‑driven decision‑making. The Retail Manager is responsible for driving overall business performance, operational excellence and customer satisfaction across both physical and digital channels.

• Oversee all daily retail operations, ensuring a clean, organised, and engaging store environment.
• Monitor sales performance, KPIs and retail trends to drive informed business strategies.
• Develop and execute profitability plans, manage operational expenses and ensure efficient store performance.
• Lead inventory planning, purchasing, replenishment and shrink control processes.
• Implement visual merchandising strategies to highlight featured products, categories and seasonal assortments.
• Recruit, train, mentor and manage retail team members; provide regular coaching and performance feedback.
• Foster a customer‑first culture focused on delivering exceptional service.
• Collaborate with marketing to support in‑store and online promotions, events and seasonal campaigns.
• Prepare and analyse weekly/monthly sales reports, inventory turnover, margin data and labour metrics.
• Identify new product opportunities based on market trends and customer insights.
• Manage scheduling and staffing in alignment with labour budgets and business demand.
• Ensure consistent execution of store opening/closing procedures and key‑holder duties.
• Maintain compliance with company policies, operational guidelines and safety procedures.
• Resolve escalated customer concerns professionally and promptly.
• Oversee  operations including website merchandising and digital ad campaigns.
• Stay current on soccer industry trends, key brands, product launches and influencers.
• Build and maintain relationships with vendors to support merchandising and promotional needs.
• Support order fulfillment and customer service for eCommerce operations.
• Cultivate a positive, inclusive work culture that attracts and retains high‑performing talent.
• Other duties assigned by senior leadership.

• Bachelor’s degree in Business, Retail Management or related field preferred.
• Minimum 2 years of retail management/leadership experience with 3–5 direct reports.
• Strong leadership, coaching and team development abilities.
• Proficient in retail analytics, budgeting, forecasting and retail math.
• Experience with eCommerce platforms (Shopify preferred), Google Ads and Google Merchant.
• Skilled in visual merchandising and store presentation standards.
• Strong communication and interpersonal skills.
• Highly organised with excellent attention to detail and problem‑solving skills.
• Ability to work a flexible schedule, including weekends and events.
• Experience with Lightspeed Retail‑X POS and Net Suite a plus.

• Must be 18 years or older.
• Must be available to work evenings, weekends and holidays as needed.
• 3–5 years of retail experience; soccer or sports retail experience strongly preferred.
• Self‑motivated, enthusiastic and collaborative team player.

• Ability to stand and walk for extended periods of time.
• Ability to lift up to 50 lbs frequently and assist with heavier loads as needed.
• Ability to perform physical retail tasks including but not limited to stocking, organising and moving inventory.

FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, colour, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers,…