Carousel Operator

Our goal is to provide complete customer satisfaction. Triad Service Solutions is here to provide the essential services and products. We aim to understand and exceed our customer’s expectations and build long-term relationships. As proud as we are of our services and products, it’s really our people that have propelled us to where we are today. Our team of Triad employees and partners have succeeded in making us a leader in our industry.

Purpose:

The Carousel Operator is responsible forthe safe and efficient operation of the carousel attraction while providing exceptional customer service to guests. This position ensures compliance with all safety procedures,assistsguests with boarding andexitingthe ride, processes admissions and payments,maintainscleanliness of the attraction, and performs cash handling responsibilities in accordance with company policies and procedures.

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Essential

Job Duties and Responsibilities:

• Operate the carouselin accordance with manufacturer guidelines, company policies, and safety procedures.
• Conduct opening, operational, and closing inspections to ensure the attraction is functioning safely and properly.
• Maintain a safe ride perimeter and ensure all access gates are secured while the ride is in operation.
• Verify that all guests meet applicable height, age, and safety requirements before boarding.
• Assist guests with boarding and exiting the attraction safely.
• Ensure guestsremainin proper riding positions andcomply withall attraction rules, including ensuring proper fastening and use of seat/safety belt.
• Monitor the attraction during operation andmaintainconstant awareness of guest safety.
• Observe and report any unusual sounds, smells, mechanical issues, or safety concernsimmediatelyto management.
• Assist guests with disabilities and ensureaccessibilityaccommodations areutilizedsafely and appropriately.
• Provide excellent customer service by greeting guests, answering questions, and addressing concerns professionally.
• Maintain cleanliness and organization of the carousel, queue area, ticketing area, and surrounding work spaces.
• Process guest transactions accurately, including cash, credit card, and electronic payments.
• Maintain accountability for all cash, tickets, and transaction records during assigned shifts.
• Perform cash counts and reconciliations at the end of shifts as required.
• Complete required cash handling documentation and transaction logs accurately.
• Securely transport and deposit cash proceeds into the designated mall lockbox, safe, or approved deposit location following company security procedures.
• Immediately report any cash shortages, overages, discrepancies, or security concerns to management.
• Assistwithspecial events, promotions, and operational activities as needed.
• Performadditionalduties as assigned by management.

Knowledge,Skillsand Experience required(unless otherwise noted):

• Minimum of 6monthsexperience in customer service, retail, amusement, hospitality, or cash handling experience preferred.
• Basic mathematics skills
• Demonstrates a solid work ethic andexhibits professional and acceptable behaviors at all times.
• Demonstrated ability to multi-task, work well underpressureand meet deadlines.
• Demonstrated ability to work effectively in a diverse workforce and team environment.

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• Working conditions arenormal forafast-pacedfield service/custodial environment
• Individuals may need to sit or stand as needed.
• Requires walking primarily on a level surface for periodic periods throughout the day.
• Reaching above shoulder heights, below the waist or lifting as required.
• May includeliftingupto
  50pounds. Proper lifting techniques required.
• May include occasional walking up and down stairswith heavy items

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan