Retail Sales Associate

Summary

Bike Mart is excited to add a great sales person to the family. Changing peoples lives one bike at a time! Our sales staff assist customers by discovering their needs and finding the products and services that gives them the best cycling experience possible. A natural curiosity serves well here. All in a fun, welcoming, and fast paced environment! A passion for serving others, a quick learner, and a proactive and positive attitude are qualities at the top of our list!

• Interact with customers and provide exceptional customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products or services in the store.
• Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising.
• Provide one of a kind customer service through direct and detailed interaction with customers.
• Greet customers and utilize the sales process to understand a customer's needs and ascertain the right combination of products and services for the customer.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Install vehicle rack systems and perform safety checks for the customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Demonstrate use or operation of merchandise.
• Maintain level of cleanliness throughout the day.
• Bag or package purchases and wrap gifts.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Other duties as needed and assigned.

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

• Minimum 1 year experience preferred working as a retail sales associate.
• Previous bike shop sales experience preferred, not required.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Strong attention to detail.
• Ability to maintain open and positive relations with employees and customers.
• Interest in developing own skills and knowledge.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Ability to periodically lift 40 pounds.

• Experience with handheld computer device software.
• Adjustable widemouth pliers.
• Adjustable wrenches.
• Barcode scanners.
• Cash registers.
• Desktop computers.
• Microsoft Windows.
• Microsoft Word.
• Point of sale (POS) software.

• A competitive benefits package including store discount and flexible scheduling is available to all associates.