Japanese Bilingual Assistant Store Manager

Job Summary

The Assistant Store Manager supports the Store Manager in executing daily store operations and ensuring smooth, consistent performance on the sales floor within a resale retail environment specializing in secondhand merchandise. This role serves as an execution-focused leader, responsible for translating store policies, operational standards, and merchandising direction into effective day-to-day action.

The Assistant Store Manager plays a key role in staff supervision, shift coordination, merchandising execution, and customer service. When the Store Manager is absent, this position acts as the Acting Store Manager, making operational decisions within predefined guidelines and escalating important matters as needed.

• Execute daily store operations in alignment with Store Manager direction and company standards
• Manage shift operations, task assignments, and on-floor coordinatio
• Ensure operational rules and procedures are properly implemented on the sales floor

• Maintain and improve sales floor presentation based on established merchandising guidelines
• Implement floor changes, layout adjustments, and product movement as directed
• Monitor inventory and backroom conditions and coordinate adjustments as needed

• Provide daily direction and support to Sales Associates
• Conduct on-the-job training (OJT) and coaching to ensure service and operational quality
• Support staff scheduling and shift coverage (final decisions remain with Store Manager)

• Serve as the on-duty store lead when the Store Manager is not present
• Handle routine operational decisions, customer issues, and initial incident response
• Report and elevate important matters to the Store Manager in a timely manner

• Handle customer service, returns, and complaint resolution at the first level
• Respond calmly and professionally to in-store issues or incidents

• Follow pricing rules, appraisal standards, and operational guidelines
• Support theft prevention and loss control efforts on the sales floor
• Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training.

• Perform additional responsibilities as assigned based on business needs

• Associate degree preferred, or equivalent combination of education and work experience
• 1–3 years of experience in retail store operations, including leadership or supervisory responsibilities
• Strong communication skills with the ability to provide clear instructions and on-the-job training to Sales Associates
• Solid understanding of daily retail operations, including shift execution, task coordination, customer service, and POS systems
• Ability to handle customer service matters, returns, and first-level complaint resolution
• Ability to make decisions in accordance with pricing rules, appraisal standards, and internal guidelines
• Basic computer proficiency, including Microsoft Office and retail POS or inventory management systems
• Strong compliance mindset, including adherence to operational procedures and company policies

• Experience as a retail floor leader, key holder, or supervisor
• Knowledge of reuse, apparel, or thrift retail
• Understanding of loss prevention and theft prevention practices
• Japanese language ability preferred but not required
• Experience working in new store openings or startup retail environments
• Approachable, communicative, and positive attitude
• Service-oriented mindset with strong sense of ownership and reliability
• Flexible and adaptable to changing priorities in a fast-paced environment