Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful things crafted to last—so you can be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible and celebrating inclusive innovation.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (Preferred).
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.
• English proficiency (for EU) – (keep as text).

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, up, down, and sideways; builds constructive relationships.
• Learning on the Fly
  :
  Learns quickly when facing new problems; a relentless and versatile learner; looks for solutions.

• Strategic Agility
  :
  Sees ahead clearly; can anticipate future consequences and trends accurately; has a broad knowledge and perspective.
• Developing Direct Reports and Others
  :
  Provides…