Sales Support Representative

Job Overview

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts and enabling sales teams to focus on revenue generation.

• Manage opportunity and quote lifecycle activities in Salesforce, including creation, updates, and deal registration routing.
• Maintain Salesforce hygiene and forecasting integrity through disciplined pipeline management, valid close dates, and data accuracy controls.
• Support standardized quoting processes through coordination with Deal Desk and Finance, including quote refreshes and lifecycle updates.
• Execute operational reconciliation and month‑end controls, including variance research, backlog validation, and Oracle and POS sweeps.
• Coordinate channel communications and approved escalation workflows related to quoting, finance, and order management.
• Provide consistent cross‑functional operational support across assigned districts while maintaining clear non‑quota, non‑prospecting role boundaries.

• Experience in sales operations, sales support, or a similar operational role.
• Bachelor’s degree or equivalent experience.
• Strong organizational skills with attention to detail and process discipline.
• Proficiency with Salesforce and sales operations workflows.
• Ability to manage multiple priorities in a structured environment.
• Collaborative mindset with strong internal communication skills.

• Experience supporting channel or multi‑tier distribution models.
• Background in networking, cybersecurity, or cloud environments.
• Exposure to forecasting, quoting, or deal lifecycle management processes.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.