Manager, Fraud Prevention & Analytics

The Fraud Prevention & Analytics Manager is responsible for leading a team of skilled analysts focused on identifying, preventing, and mitigating fraud risk impacting external clients. The manager will oversee the development and implementation of data-driven fraud prevention strategies and policies, including the design and management of blocking mechanisms and alerting systems to protect clients from fraudulent activity. A core function of this role is conducting root cause analysis on client-impacting fraud events to identify control gaps and drive continuous improvement, ultimately strengthening the organization's ability to safeguard its clients through actionable control enhancements and strategic recommendations.

Key Responsibilities and Duties

• Lead and mentor a team of fraud prevention and root cause analysts, driving operational excellence and professional development.
• Design and implement an Account Takeover Review process to track fraud trends and drive prevention strategies.
• Define and support strategic vision for B2C and B2B authentication across digital and call center channels, aligning initiatives with enterprise objectives.
• Leverage analytics and data-driven insights to optimize fraud prevention strategies, enhance customer experience, and strengthen risk posture.
• Evaluate and manage performance dashboards, fraud metrics and vendor relationships to evaluate emerging risks and guide executive decision-making.
• Reviews research and analysis of various source data sets and identified malicious activities to determine the root cause and control vulnerabilities.
• Supervises testing of controls for any new or enhancement to fraud solutions.
• Reviews reports and documents regarding fraud event details and outcomes.
• Receives and processes recommendations on how to improve fraud prevention strategies as provided by team members.
• Works cross-functionally to maintain an understanding of the organization's security environment.
• Sets goals and objectives for team members for achievement of operational results.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements:
  
  Sedentary Work

Career Level 8PL

Required Skills

• 5+ years of experience in Fraud, Risk or Cybersecurity
• Experience leading people, teams or functions.
• 3+ years working in financial services industry

Preferred Skills

• Experience with digital risk forensic tools, telephony and ANI risk detection
• Experience with online authentication, identification, registration, login, and transactional activity
• Experience with Splunk, Tableau, SharePoint, PowerPoint, Excel, Word
• Experience in root cause analysis
• Experience in link analysis
• Experience in alerting and case management systems

Related Skills

Accountability, Adaptability, Business Continuity Planning, Cloud Computing Security, Collaboration, Communication, Compliance, Consultative Communication, Cybersecurity, Detail-Oriented, General Risk Management, Network Security, Prioritizes Effectively

Anticipated Posting End Date:

Base Pay Range: $128,000/yr - $179,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow…