HVAC Field Training & Technical Supervisor

Benefits:

• Free uniforms
• Opportunity for advancement
• Relocation bonus
• Signing bonus
• Training & development
• Wellness resources
• Bonus based on performance
• Company car
• Competitive salary
• Flexible schedule

Full-Time | Field-Based | Salary + Performance Commission


Position Summary

One Hour Heating and Air Conditioning is seeking an experienced HVAC Field Training & Technical Supervisor to develop apprentices and strengthen the technical capabilities of our existing service technicians.

This is a hands-on field position — not a work-from-home or office-based training role.


The Technical Supervisor will spend the majority of the workweek in the field conducting ride-alongs, coaching apprentices on live service calls, providing technical support to technicians, performing truck and inventory inspections, and ensuring technicians follow proper diagnostic and service procedures.

The primary objective of this position is simple:

Develop apprentices into technically competent, independent HVAC service technicians while continuously improving the technical performance of the existing service team.


This position is focused on technical excellence — not sales management.


Primary Responsibilities

Field Training & Ride-Alongs


Conduct regular ride-alongs with apprentices and technicians throughout the week.

Provide hands-on instruction during actual residential HVAC service calls and teach technicians how to systematically diagnose equipment rather than simply replace parts.

Identify individual technical weaknesses and create focused coaching to close those gaps.

Rotate between apprentices so each technician receives consistent field development and evaluation.

Technical Support & Escalation


Serve as the primary technical escalation resource for apprentices and service technicians.

When another technician encounters a difficult diagnosis while the supervisor is riding with someone else, provide immediate technical assistance by phone or video.

When an issue cannot reasonably be resolved remotely, provide on-site field support when necessary.

The expectation is that this position actively helps technicians reach the correct diagnosis and complete service calls properly while teaching them why the diagnosis is correct.

Technical Training Areas

The supervisor should be capable of training technicians in:

• Preventive maintenance and HVAC tune-ups
• No-cool and no-heat diagnostics
• Electrical troubleshooting
• Capacitors, contractors, motors, relays and control circuits
• Compressor diagnostics
• Refrigerant diagnostics
• Superheat and subcooling
• Proper refrigerant charging
• Leak detection
• Airflow diagnostics
• Static pressure
• Blower performance
• Duct and airflow-related problems
• Furnace diagnostics
• Heat pump diagnostics
• Thermostats and low-voltage controls
• Drainage and condensate issues
• Indoor air quality equipment
• Systematic troubleshooting and root-cause diagnosis
• Proper use of meters, gauges and diagnostic instruments
• Safe and professional residential HVAC service practices

Equipment installation management is not part of this position.


Classroom Training

Conduct structured technical training twice per week — Monday and Thursday.

Training should combine classroom instruction, equipment demonstrations, troubleshooting exercises, field examples, and hands-on practice.

The supervisor will help technicians progress through a defined development path:

Level 1 – Maintenance Technician
↓
Level 2 – Basic Diagnostic Technician
↓
Level 3 – Advanced Diagnostic Technician
↓
Level 4 – Independent Service Technician


Advancement should be based on demonstrated competency rather than simply time employed.

Technician Evaluation & Accountability

Evaluate apprentices regularly and determine whether they have demonstrated the technical competency required to advance to the next level.

Document recurring technical deficiencies and provide corrective coaching.

Hold apprentices accountable for following established diagnostic procedures, safety requirements, company processes, and technical standards.

Provide management with clear feedback regarding technician progress, strengths, weaknesses and readiness for independent field work.

Truck & Inventory Accountability

Conduct routine technician truck inspections.

Verify…