Warehouse Team Lead

About Viasox
 Founded in 2019, Viasox is an 8-figure eCommerce company revolutionizing diabetic foot care. As the first provider of fancy diabetic socks, we’ve expanded our product line to include compression and ankle socks. We serve elderly North Americans living with diabetes, combining style with functionality to deliver products that truly make a difference.

Our commitment to customer satisfaction, strong marketing, and innovation has driven over $35M in sales in 2025. At Viasox, we value our employees and offer coaching, culture events, company dinners, a benefits plan, and entertainment facilities. Our team of over 30 employees is dedicated to making Viasox a household name in diabetic care.
 For more information, visit

 About the Role
 Viasox warehouse operatives pick and pack orders for direct-to-consumer (B2C) sales. As Warehouse Team Lead, you will supervise a team of warehouse associates and oversee the day-to-day flow of goods — from inbound receiving and putaway through to pick, pack, and ship — ensuring the highest standards in efficiency, accuracy, and customer satisfaction. Reporting directly to the Warehouse Manager, this role is the operational backbone of our fulfillment center.
 Your mission is to keep our team productive and engaged, inventory accurate and audit-ready, and every Viasox order moving seamlessly into our customers’ hands — on time, in perfect condition, and at optimal cost.

Key Responsibilities
 Team Leadership & Supervision
 Assign and lead daily tasks for warehouse associates across all shift activities.
 Monitor associate productivity, attendance, and adherence to standard operating procedures.
 Coach, train, and onboard new hires through hands-on, on-floor guidance.
 Share weekly performance updates via Asana and escalate issues to the Warehouse Supervisor as needed.
 Conduct daily pre-shift huddles to align the team on priorities, workload, and any operational changes.
 Fulfillment & Order Operations
 Oversee all fulfillment activities — picking, packing, and shipping — using Ship Hero (WMS), including barcode scanning and order batching.
 Monitor order queues and wave releases to ensure on-time ship rates and SLA compliance.
 Resolve pick errors, short ships, and packing discrepancies before orders miss the carrier cut-off.
 Coordinate with outbound carriers and ensure manifests and labels are accurate.
 Pick and pack individual orders as needed to support the team during peak volume.
 Lift, organize, and sort boxes up to 30 lbs; move pallets using a pump truck as required.
 Receiving
 Verify inbound purchase orders against POs and packing slips; inspect freight for damage and discrepancies.
 Process receipts accurately and promptly in Ship Hero WMS.
 Track inbound shipments through email threads using standardized subject-line naming conventions.
 Flag and document vendor compliance issues, including short shipments and mislabeled products, via established channels (Whats App, Slack).
 Putaway & Replenishment
 Direct associates on putaway locations to maintain accurate bin integrity and an organized warehouse layout using LEAN principles.
 Trigger replenishment tasks in WMS when pick-face quantities fall below the threshold.
 Manage inventory transfers and storage levels across warehouse zones using the WMS internal transfer feature.
 Prioritize replenishment during active pick waves to prevent stockouts on the floor.
 Inventory Management
 Maintain real-time inventory accuracy through Ship Hero WMS.
 Conduct cycle counts on schedule; reconcile variances via audit logs and note updates in weekly reports.
 Ensure segregation of duties in the receiving and inventory adjustment process — no self-approval of receipts or adjustments in the WMS.
 Quality Assurance
 Conduct visual inspections of inbound goods and flag issues to the supplier and management through established channels.
 Document quality issues (e.g., incorrect labelling, damaged packaging) in the Supplier Performance Log.
 Coordinate with the customer service team to maintain a feedback loop and ensure orders, refunds, and returns are handled correctly.
 Safety & Compliance
 Enforce all…