Rehab Office Specialist

• Provide the highest quality customer support to Valley Health customers and employees
• Communicate regularly with intradepartmental and interdepartmental employees to facilitate operational functions
• Support rehabilitation services department operations under minimal supervision
• Keep up to date on current technology and multitask in a stressful, fast-paced environment
• Schedule rehabilitation patient appointments to optimize capacity
• Complete patient admission and registration processes
• Facilitate insurance payment of rehabilitation care by ensuring preauthorization requirements are met from potential payor sources
• Review medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria
• Provide clerical and administrative assistance to the Rehabilitation Services Operations team
• Answer telephones, enter data, compile and prepare reports, file, scan, order and organize supplies
• Maintain working knowledge of and support departmental, hospital and organizational initiatives and updates
• Stay current with communications, including emails, in a professional and timely manner

• High School Diploma or GED required
• BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required
• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation
• Ability to complete data entry functions in multiple software systems required
• Above average organizational skills with attention to detail work
• Ability to establish and maintain effective working relationships with associates, patients and others
• Strong skills in communicating - either over the phone or in person
• Graduation from accredited medical secretarial or business program preferred
• One (1) year office experience with keyboarding skills preferred

Demonstrates expertise in providing high-quality customer support and managing rehabilitation services operations, including patient admission processes and insurance preauthorization. Maintains strong organizational skills and effective communication abilities in a fast-paced environment.

• BLS Certification
• Data Entry Functions
• Organizational Skills
• Customer Support
• Communication Skills

• Data Entry
• Patient Admission
• Insurance Preauthorization
• Clerical Assistance
• Report Preparation

• Attention to Detail
• Interpersonal Skills
• Multitasking

• BLS Certification

• Rehabilitation Services
• Medical Secretarial
• Healthcare Provider
• Operational Functions