CSR​/Dispatcher

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Full Time Front Royal, VA, US

We are expanding and looking to add another member to the Team! This top-performing individual will be based out of our Harrisonburg location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.

This position will also require handling incoming and outgoing calls for sales and service. As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints, exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and can effectively manage various situations on a day-to-day basis.

• Receive incoming calls professionally and courteously.
• Schedule appointments.
• Assign daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed, which may include cross‑training in related positions.

• Minimum TWO YEARS admin experience in HVAC and/or Plumbing.
• Must be able to work in an on‑call rotation for weeknights and weekends during peak time.
• Must be able to work in a fast pace and ever‑changing environment.
• Knowledge of Service Titan is a plus.
• Strong written and verbal communication skills.
• Detail‑oriented with strong data entry skills.
• Team player who can work independently.
• Strong computer knowledge, including Microsoft Office.
• Typing skills a plus.

• Health Insurance – The Company pays 50% of the employee’s benefit after 30 days.
• Eye and Dental Insurance – The Company pays 50% of the employee’s benefit after 30 days.
• AFLAC Supplemental insurance at employee expense (not required)
• 401K with a Company Match of 3%
• Paid Holidays: 5 per year
• Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
• Short Term and Long Term Disability – Company provided and paid for.
• 50K Life Insurance Policy – Company provided and paid for.