Registration Coordinator

• Lead Registration Specialists in providing superior customer service
• Collaborate with Clinical, Provider, and other departments to provide seamless, high-quality patient care
• Collaborate with leadership team members from other locations to ensure consistency in service
• Travel to other Urgent Care sites for training and coverage as needed
• Achieve patient satisfaction scores measured by surveys and reported monthly
• Coordinate daily registration duties, including prompt and accurate patient reception and registration
• Maintain confidentiality of patient files and ensure accurate, timely billing
• Answer and route incoming telephone calls and take accurate messages
• Prepare and communicate downtime registration procedures
• Respond to customer and medical staff complaints related to registration processes
• Review department policies and procedures
• Audit charts and cashier closeout sheets daily for registration accuracy, collected monies, and missed charges
• Prepare and post receptionist work schedules monthly
• Conduct employee performance evaluations, counseling, discipline, training, orientation, interviews, and reception meetings
• Maintain supplies and equipment and coordinate repairs and service needs
• Work with Information Systems to ensure proper operation of department computers and equipment
• Provide budget input regarding projections, staffing, expenses, equipment, and contingencies
• Maintain staffing levels and schedules within FTE and salary expense budgets
• Cross-train in all areas of the Urgent Care Center as needed
• Meet the VRE patient satisfaction goal

• High school graduate or equivalent
• College or business/office administration courses preferred
• Two (2) years medical office or healthcare experience required
• Two (2) years supervisory experience in a hospital or other setting preferred
• Valid driver's license and reliable transportation required
• Types or word-processes 40 wpm preferred
• Demonstrates knowledge of filing systems and methods, computers, and other common office equipment
• Demonstrates effective human relation skills
• Knowledge of CPT and IC-9 coding

Demonstrates expertise in patient registration processes, customer service excellence, and effective team leadership within a healthcare setting. Proficient in managing operational budgets, maintaining compliance with coding standards, and ensuring high patient satisfaction scores.

• Patient Registration Management
• Supervisory Experience
• CPT and ICD-9 Coding Knowledge
• Customer Service Excellence
• Healthcare Experience

• Patient Reception
• Accurate Billing
• Chart Auditing
• Word Processing
• Filing Systems Knowledge

• Effective Human Relation Skills
• Collaboration
• Problem Solving
• Communication

• High School Graduate or Equivalent
• Valid Driver's License

• Healthcare
• Urgent Care
• Patient Satisfaction
• Medical Office Experience
• Budget Management

• Office Equipment
• Department Computers