Commercial Lines Account Manager

About this position

This Role Is For Any of Element's Offices

Job Description:
Commercial Lines Account Manager

Element Risk Management 's Core Values:

• Integrity: Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome.
• Ownership: Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.
• Excellence: Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.
• Humility: Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.
• Authenticity: Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview: As a Commercial Lines Account Manager, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting the Account Executive in delivering comprehensive risk solutions. You’ll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.

PRIMARY

RESPONSIBILITIES AND DUTIES:

At all times, the Commercial Lines Account Manager shall:

• Manage daily client communications, including policy inquiries, billing questions, and service requests.
• Process policy changes, endorsements, certificates of insurance, and documentation with accuracy and timeliness.
• Maintain up-to-date client records and document all service activities in the agency management system.
• Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
• Monitor renewal timelines and proactively initiate renewal processes.
• Support commercial risk advisors and account executives with proposals, summaries, and client deliverables.
• Coordinate communications between carriers and account executives.
• Oversee underwriting processes to ensure compliance and timely policy delivery.
• Manage renewals, endorsements, and policy adjustments to align with client needs.
• Market Analysis & Carrier Collaboration
• Stay informed on industry trends, regulatory updates, and market shifts.
• Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
• Champion the client experience by identifying service improvement opportunities.
• Leverage client feedback and market insights to drive innovation in service delivery.
• Spotting Cross-Sell Gaps
• Analyze existing coverage to identify gaps and recommend additional insurance solutions.
• Understand client operations and evolving needs to proactively suggest complementary products.
• Collaborate with the Account Executive to develop and present cross-sell strategies.

KEY SKILLS and

COMPETENCIES:

• Strong knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with a focus on problem-solving and client advocacy.
• Proficiency in insurance management systems and digital tools.

KNOWLEDGE, SKILLS & ABILITIES:

• Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information…