Programs Manager

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• Locations 465 W 15th Street, Suite 100, Front Royal, VA, 22630, US
• Minimum Salary $54,156.30
• Maximum Salary Commensurate with Experience
• DSS Primary Work Location Warren County

• Program Oversight & Improvement
  :
  Manage day-to-day operations, implement policies, monitor program effectiveness, and use data analysis to identify needs and improve service delivery.
• Staff Management
  :
  Recruit, train, and supervise staff and supervisors, manage performance, assign workloads, and provide guidance on policies and procedures.
• Budget & Resource Management
  :
  Oversee program budgets, allocate resources, and make recommendations for staffing needs and operational changes.
• Community & Agency Liaison
  :
  Represent the department to community groups and other agencies, foster collaborations, and serve as a point of contact for program-related inquiries.
• Policy & Compliance
  :
  Interpret and apply complex federal and state policies, prepare reports, ensure regulatory compliance, and assist in developing strategic plans for benefit programs.
• Customer Experience
  :
  Focus on creating an exceptional and dignified customer experience for individuals and families accessing services.
• Data & Reporting
  :
  Collect, analyze, and disseminate data to guide program evaluation and process improvements.

Knowledge - Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance. Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

Skills - Skill in operating a personal computer and the associated office and agency software.

Abilities - Demonstrated ability to: plan, organize and direct the work of others; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short- and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.

Bachelor’s degree in the human services, management or related field and experience in eligibility work, including in a supervisory/managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.